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Progressive Car Insurance Offers 70 Years Of InnovationThe company's goal has always been customer service and many of the innovations made by Progressive Car insurance has been geared towards helping the customer obtain insurance as well as receive the service promised by the company. Through it network of office sales and over 30,000 independent agents, it is currently ranked number three in the auto insurance market. To better boost its customer service, Progressive Car insurance was the first to offer customer claim service, 24-hours a day, seven days a week, which is now an industry standard. In 1990, Progressive Car insurance also launched its instant response claim service, which dispatches a specially marked vehicle to the accident scene, once notified, to begin the process of filing the claim. They can also help people obtain replacement transportation if their insured vehicle is deemed totaled. Staying On Top Not Easy In Competitive Field Remaining near the top of the auto insurance industry is not an easy task, yet Progressive Car insurance continues to find new ways to make buying and maintain insurance easy for consumers. They launched their first website in 1995 and in 1996 was the first insurer to offer online insurance quotes. A year later they unleashed the power of the internet for people to shop for car insurance, buy it online and print out their insurance cards instantly from their home computers. At that time, people with Progressive Car insurance still had to contact as agent to insure vehicles, however in 2000 the company began offering online quotes and service for motorcycles, boats and recreational vehicles, the first company to do so. Since then, the response for insurance for these types of vehicles has continued to grow. Possibly Progressive Car insurance's biggest innovation may not have set well with other major players in the industry. In 2002 in began to offer auto insurance quotes from their largest competitors. It gives visitors to its online website the ability to compare rates from Progressive Car insurance and other companies in real time. Once the rates are displayed the viewer then has the option to sign up with Progressive, or find the company offering less expensive coverage. |
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